Article How Artificial Intelligence Boosts the Productivity of Service Providers and their Customers

Innovative Artificial Intelligence (AI) technology has an enormous impact on our society. The media use it to sort its news feeds and give each and everyone a personalised, unique view of the world. Scientists use it to develop new medicine, improve weather forecasts, or predict the economic future. AI solutions are transforming entire industries and sectors, including the SP business.

On the role of AI in the cloud

As more customers adopt hybrid clouds and platforms at a large scale, the SP business is getting more complex. Clouds are turning into a patchwork of integrated services that are hard to disentangle. Who can still find the way in these fuzzy clouds? Even the most experienced cloud experts can only absorb so much information at a time. Besides, good IT staff is hard to find. That is why a growing number of service providers are using AI technology to reduce complexity and stay in control. 

The power of AI

Artificial Intelligence is at the core of the future service provider business since it enables the processing of vast amounts of data and facilitates new techniques like Natural Language Processing (NLP) and Machine Learning (ML). With NLP, users can communicate more directly with the system; ML allows algorithms to recognise new patterns over time and constantly improve their calculations and predictions. The benefits of AI automation are clear. More productivity and speed, fewer costs and time, more grip on the business. And the endless capacity to scale. 

Back to the SP business

As an SP, you can use AI technologies in numerous ways to run your business more efficiently. Some examples:

• Automation of complicated processes as cloud deployments addressing bandwidth bottlenecks, reducing latency, and processing data for mission-critical decision support in real-time.
• Monitor the status of all network traffic and directly react to irregular events. AI is an effective tool for predictive maintenance and a great weapon in the war against cybercrime. 
• Integrate AI with data analytics to predict future trends on the market, your customers' needs, or product development.
• Develop new AI-based services for your customers, self-learning algorithms they can integrate safely in their software or private cloud environment.
• Train a chatbot to provide customer service and first-line support.

The challenges of AI implementation

Artificial Intelligence holds many promises. On the darker side, implementing an AI solution is never an easy ride. The first question is which set of data you are going to use. Clean, high-quality data and a secure database are crucial for making AI work. Solid infrastructure is another critical success factor since AI algorithms use huge amounts of processing power. Then you have to select the right tools to start the actual implementation.

Need help? 

At Insight, we help service providers realize their business ambitions in a multi-cloud world. As a multi-vendor software licensing, workload, and cloud platform specialist, we can guide you through all stages of your strategic cloud journey. No matter where you are in your journey, we help you find new ways forward and accelerate your business. Contact one of our cloud specialists for a talk.

Further reading?

Follow our blogs on cloud adoption or read our client stories to find out what others say.